Refund and Return Policy FAQs
What is Vertex Health Care’s refund and return policy?
At Vertex Health Care, we prioritize customer satisfaction. If you are not satisfied with your purchase, we offer a refund or return within a specified period, depending on the condition of the product.
How do I return a product purchased from Vertex Health Care?
To return a product, please contact our customer service team within 24 hours of receiving the product. Ensure the item is unused, unopened, and in its original packaging.
What is the time frame for returning a product?
You can return products within 2 days from the date of purchase or delivery. Please ensure that the product is in its original condition and packaging to be eligible for a return.
How do I request a refund for a returned product?
Once we receive your returned product and verify that it meets our return criteria, we will process your refund. The refund will be issued to the original payment method within 14 business days. You will receive a confirmation call once the refund is processed.
Will I be charged for return shipping?
Return shipping costs may be your responsibility unless the product is defective or we made an error in fulfilling your order. If you are eligible for a free return, we will provide you with a return shipping label.
What if my product is damaged or defective?
If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a return or exchange at no additional cost to you. You may be asked to provide photos of the damaged or defective item for verification.
How can I contact customer service for a return or refund issue?
You can contact our customer service team via +92 325 8645500 or vertexhealtcare.pk
